Reference

Terms and Conditions That Cover Your 2ee2 Account

These terms set out what you agree to when you open and use a 2ee2 account — including how deposits, withdrawals, and wallet connections through bKash, Nagad, and Rocket are handled.

Account eligibility applies by regionbKash, Nagad, Rocket wallet terms includedApplies to mobile and browser accessSubject to local law
2ee2 Terms and Conditions That Cover Your 2ee2 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a dispute — whether it relates to your bKash deposit, a Rocket withdrawal hold, or an account suspension — our support team is reachable through the channels below. Have your registered mobile number and transaction reference ready before you contact us.

Team online

Live Chat

Open the chat window from any page on the site. It connects you to a Bangladesh-based support agent who can check your account status and transaction records directly.

Email Support

Send a written query to our support address for disputes that need a paper trail — useful for wallet verification issues or account suspension appeals under these terms.

Account Help Centre

Our account help section covers the most common terms questions — wallet mismatch, OTP issues, and how the seven-day dispute window works for Nagad and Rocket transactions.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We hold your account data under standard security practices, including encrypted storage of your registered mobile number and linked wallet details. You have the right to request a copy of the data we hold on your account — send this request via email with your account reference. If you want to close your account, the request must come from your registered number or email address so we can verify it is you.

Data Retention We keep account and transaction records for the period required under applicable rules. You can request details of what we hold by contacting support with your account reference number.
Wallet Verification Your bKash, Nagad, or Rocket number is verified at account setup. Any change to a linked wallet number triggers a fresh verification step before the new number becomes active.
Account Access Control OTP verification is required on every new device login. If you lose access to your registered number, contact support before attempting to bypass the OTP step — unauthorised attempts may lock the account.
Terms Change Requests You cannot negotiate individual terms, but you can flag a clause that seems incorrect or unclear. Contact us via email and we will respond with the applicable policy wording within a reasonable period.

Common Questions About These Terms

These are the questions we get most often about account rules, wallet conditions, and what happens when something goes wrong. If your question is not here, use live chat or email to reach the support team directly.

Yes. The same terms cover all access methods. There is no separate agreement for mobile browser sessions versus any other way you reach the platform.

Deposits from a bKash number not registered to your account will be held pending verification. Contact support with the transaction reference and your account details to resolve it.

You have seven days from the transaction date to raise a dispute. After that window, we may not be able to investigate the specific transaction record.

No. Duplicate registrations breach our fair-use rules. If two accounts are found linked to the same person, both may be suspended and balances reviewed under the terms.

Email our support address with your registered mobile number and account reference. We will confirm what data we hold and how it is stored under our retention policy.

Do not share it. Contact support immediately via live chat so we can check whether an unauthorised login attempt has been made and secure your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.