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How 2ee2 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform. Access and eligibility depend on your local law and eligible region — read this policy carefully before you start.

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What Information We Hold and Why

2ee2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 2ee2, we collect the details you provide at registration — name, contact number, and the payment method you use, whether that is bKash, Nagad or Rocket. Each deposit and withdrawal creates a transaction record tied to your account wallet. We

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keep these records to verify your identity, process payments correctly, and resolve any account disputes that come up. We also collect device and browser data when you access the platform from your phone or desktop. This includes your IP address, session timestamps and the pages you
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visit — not to profile you for advertising, but to keep your account secure and catch any unusual access attempts. If you contact our support team, we store the content of that conversation. We do not sell your personal data to third parties. Data shared with
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payment processors like bKash, Nagad or Rocket is limited to what those processors need to complete your transaction. Availability of our services depends on local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows. Your bKash, Nagad or Rocket wallet number is never stored in plain text — it is held in an encrypted format and accessed only when processing a transaction you have authorised. Cookies on our platform track session state and login continuity so you can return to the lobby on a different device without losing your session. You can clear or block cookies from your browser settings, though doing so may affect how your account loads.

SSL Encryption

All account data and payment flows run over SSL. Your login credentials and wallet details are encrypted in transit and never exposed in plain text during a session.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how the platform performs. You can manage cookie preferences from your browser at any time.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required for transaction verification and dispute resolution.

Your Access Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask us to close your account. Contact our support team to start any of these requests.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about what data we hold on your account, or want to request a correction? Our support team handles privacy queries directly. You can reach us through live chat on the platform, by email, or through the in-app help section on your mobile browser. We aim to respond to all data-related requests within a reasonable time — complex account queries may take a few days to verify before we can action them.

Live Chat Open the chat icon from your account dashboard. A support agent can pull up your data query and escalate it to the right team without delay.

Email Support Send your privacy request or data correction query to our support email. Include your registered mobile number so we can locate your account quickly.

In-App Help On mobile, tap the Help section inside your account menu. Submit a data request form directly — it routes straight to our account and privacy team.

Privacy Questions We Hear Most

These are the privacy questions that come up most often from people using 2ee2 in Bangladesh. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, mobile number, and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged to keep your account secure.

Your wallet number is stored in encrypted form and only accessed during a transaction you authorise. It is never exposed in plain text or shared outside the payment process.

Yes. Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide a summary of the data tied to your account.

We retain transaction records and account details for a set period after closure to handle any disputes or verification requests. Exact retention periods follow applicable data handling standards.

We do not sell your data. We share only what is necessary with payment processors — bKash, Nagad, Rocket — to complete transactions. No marketing third parties receive your personal details.

Open a support request through live chat or the in-app Help section. Provide your account details and specify what you want corrected or removed, and our team will follow up.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 2ee2 Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Policy

Data Retention

Your Access Rights

Reach Us About Your Data

Privacy Questions We Hear Most

01 What personal data does 2ee2 collect when I open an account?

02 Is my bKash or Nagad wallet number stored on the platform?

03 Can I request a copy of all data 2ee2 holds about me?

04 How long does 2ee2 keep my account and transaction data after I close my account?

05 Does 2ee2 share my data with third parties?

06 How do I ask 2ee2 to correct or delete my personal data?

Privacy Policy

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