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What You Agree to When You Use 2ee2

Access to 2ee2 and all account activity — including deposits via bKash, Nagad, or Rocket — is subject to these legal terms.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount eligibility conditionsData handling policyBangladesh-applicable scope
2ee2 What You Agree to When You Use 2ee2
HOW WE HANDLE THIS

Data, Security and Account Conditions at 2ee2

We collect only what we need to run your account and process payments through bKash, Nagad, or Rocket. That means your mobile number, wallet reference, and account activity. We don't sell your data to third parties, and we don't share it beyond what's needed to process a transaction or respond to a lawful request. You can ask us what we hold on your account by contacting support in writing.

Data We Collect

Account registration details, wallet identifiers for bKash, Nagad, Rocket, and transaction history. We keep only what's operationally necessary for your account to function correctly.

Cookie Use

We use session cookies to keep your account logged in across pages and to remember your device. You can clear these through your mobile browser settings at any time without losing account data.

Account Security

Login uses a one-time PIN sent to your registered mobile number. We recommend not sharing your OTP with anyone. If you suspect unauthorised access, contact support immediately to lock the account.

Data Retention and Deletion

We hold account data for as long as your account is active and for the period required under applicable law. Send a written deletion request via email and we'll confirm what can be removed and when.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, your account eligibility, or how your wallet data is used, our support team can point you to the right place. Queries about bKash, Nagad, or Rocket transaction records tied to your account are handled through the account help channel. For formal written requests — such as data access or account closure — use the email route so we can keep a clear record of your request and our response.

Live Chat Reach account support directly through the chat widget on any page. Suitable for eligibility questions, account status, and wallet-linked payment queries.
Email Support Send formal legal requests, data access queries, or account closure notices by email. We maintain a written record and respond within our standard handling window.
Account Help Centre The help centre covers policy articles on account terms, wallet verification steps for bKash and Nagad, and what happens when we review an account under our conditions.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account conditions, data rights, and access eligibility. If your question isn't here, use the email or live chat routes above.

Access depends on your local law and eligible region. You are responsible for confirming that using 2ee2 is lawful where you are before opening an account or depositing funds.

We collect your mobile number, wallet reference, and the transaction record tied to your account. We do not store your full bKash or Nagad PIN — that stays with those providers.

Yes. Send a written request to our support email. We'll confirm what account data we hold, provide a summary, and tell you the timeline for delivery under our standard handling process.

We retain certain records for as long as applicable law requires, even after account closure. After that period, the data is removed. Email us for specifics on what is held and for how long.

Updated terms are published on this page with an effective date. Continuing to use your account after that date means you accept the revised version. Check this page periodically to stay current.

Send your dispute in writing to our support email, including your account details and the relevant bKash, Nagad, or Rocket transaction reference. We'll log it and respond through the same channel.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.